Newest KB Articles in HELM

What is the _holding.htm/holding.asp page for?

Tue, 01 Jul 2008 20:20:41 GMT

The information in this article applies to:

HELM Control Panel

DETAILS

When your site is initially set up though the Helm control panel, a temporary holding or "parking page" is automatically created that has an under construction sign and some simple welcome text. This is so anyone who visits your page won't get greeted with an error page. You can modify this page as you see fit.

Once you're ready to upload your website, just delete the _holding.htm page and replace it with your own default document.

How do I order addons?

Tue, 01 Jul 2008 19:34:54 GMT

The information in this article applies to:

Pre-Sales
HELM Control Panel

DETAILS

The online order form is only for the base hosting plan signup. Addons are ordered at any time through the Control Panel > 'Packages' > Extra Features or through requests to the Technical Support Department, after the base hosting account is provisioned.

How do I create, access my temporary URL?

Tue, 01 Jul 2008 17:47:45 GMT

The information in this article applies to:

HELM Control Panel
Temporary URL/Domain Name

ANSWER:
Login to the control panel > click 'Domains' icon > click the domain you wish to administer > now click on the link "Click here to create a temporary access URL" > this will create your personal temporary URL/Domain Name and give you your temporary URL for testing your website.

How do I change the .NET version for a website?

Tue, 01 Jul 2008 17:46:52 GMT

The information in this article applies to:

HELM Control Panel
ASP.NET Framework

ANSWER:
The .NET framework can be changed in realtime via the control panel. First login to your control panel account > click the 'Domains' icon > click the domain name you wish to administer > click 'Website Settings' > use the dropdown to choose the ASP.NET version you want to use for the domain.

How do I password secure a folder on my website?

Tue, 01 Jul 2008 17:46:10 GMT

The information in this article applies to:

Folder Security
HELM Control Panel
ASP.NET 2.0

ANSWER:
To password protect folder you can us the built-in method within the control panel. First login to the control panel > click 'Domains' > click on the domain name you wish to administer > 'Secure Folders' > Install > now you can create the username with access and create groups that the users belong to if you wish. Once setup click > 'Folders' > 'Add New' > select the folders you wish to protect and then add the users/groups that have access. If you require something more complicated then we suggest ASP.NET 2.0 for developing a Role Based system.

Can I change the domain name for my account in HELM?

Tue, 01 Jul 2008 17:44:32 GMT

Yes, changing the domain name from yourdomain.com to yourdomain2.com can be done through HELM.

** WARNING - This procedure will delete any e-mails, e-mail accounts, databases and any other associations with the domain name you are deleting.

We strongly advise backing up all you can before continuing.

To change domain names:
1) Login to your control panel
2) Click "Domains"
3) Click the domain name you wish to change/remove
4) Now click "Delete" (Please read warnings above).
5) You should be at the Domains screen again
6) So now click "Add New"
7) Choose the package to which to add this domain (used if you have more than 1 package with us.
8) Type in the domain name without www. and .com/.net/.org etc.. in the second box
9) Click 'Save"

This will now recreate your new web space, email accounts and everything else.