Newest KB Articles in E-mail & Webmail

My emails are giving this error: 452 Mailbox size limit exceeded

Wed, 30 Dec 2009 20:18:59 GMT

You need to remove emails from your mailbox on the mail server or increase your mailbox limit.

Send email using my email user credentials through the CDOSYS component

Thu, 17 Jul 2008 23:09:41 GMT

The following example demonstrates sending your username and password to the SMTP server to provide authentication.

[ C# ]
private void Page_Load(object sender, System.EventArgs e)
{
MailMessage mail = new MailMessage();
mail.To = "me@mycompany.com";
mail.From = "you@yourcompany.com";
mail.Subject = "this is a test email.";
mail.Body = "Some text goes here";
mail.Fields.Add("http://schemas.microsoft.com/cdo/configuration/smtpauthenticate", "1"); //basic authentication
mail.Fields.Add("http://schemas.microsoft.com/cdo/configuration/sendusername", "my_username_here"); //set your username here
mail.Fields.Add("http://schemas.microsoft.com/cdo/configuration/sendpassword", "super_secret"); //set your password here SmtpMail.SmtpServer = "mail.mycompany.com"; //your real server goes here
SmtpMail.Send( mail );
}

[ VB.NET ]
Private Sub Page_Load(sender As Object, e As System.EventArgs)
Dim mail As New MailMessage()
mail.To = "me@mycompany.com"
mail.From = "you@yourcompany.com"
mail.Subject = "this is a test email."
mail.Body = "Some text goes here"
mail.Fields.Add("http://schemas.microsoft.com/cdo/configuration/smtpauthenticate", "1") 'basic authentication
mail.Fields.Add("http://schemas.microsoft.com/cdo/configuration/sendusername", "my_username_here") 'set your username here
mail.Fields.Add("http://schemas.microsoft.com/cdo/configuration/sendpassword", "super_secret") 'set your password here
SmtpMail.SmtpServer = "mail.mycompany.com" 'your real server goes here
SmtpMail.Send(mail)

How to Set Up Your Trusted Senders List

Thu, 03 Jul 2008 20:09:05 GMT

Email addresses (ex: joe@example.com) or entire domain names (ex: example.com) can be added to your list of trusted senders (or white list). When email comes in from a trusted sender, all spam filtering for that email will be bypassed.

You can manually add email addresses or domain names to the Trusted Senders list at the Domain level or the Individual level.

Adding Trusted Senders at the Domain Level
You will need to be logged into SmarterMail as the primary or an administrative user to configure this level. Changes made here affect the whole domain and blankets over every address created.

1. Log in to your mail account at http://mail.yourdomain.com (replace 'yourdomain.com' with your actual domain).

2. Once logged into SmarterMail, access the Domain Settings Menu located at the top of the account. In the drop-down menu, choose Domain Spam Filtering.

3. Click on the Trusted Senders tab to enter the email addresses and/or domains below that will skip spam checking. Enter one email address or domain name per line. Once you are done adding to the list, click Save.

Adding Trusted Senders at the Individual Level
All email users have access to this with the SmarterMail web interface for their own account. This will add these trusted senders to just this mail account and not all accounts for the domain.

1. Log in to your mail account at http://webmail.yourdomain.com (replace 'yourdomain.com' with your actual domain).

2. Once logged into SmarterMail, access the Settings Menu located at the top of the account. In the drop-down menu, choose My Spam Filtering.

3. Click on the Trusted Senders tab to enter the email addresses and/or domains below that will skip spam checking. Enter one email address or domain name per line. Once you are done adding to the list, click Save

Please note: normal content filtering rules will still be followed. Any emails that you "unmark as spam" will add the sender to your trusted senders list automatically.

Greylisting in SmarterMail

Tue, 01 Jul 2008 21:41:12 GMT

SmarterMail 4.0 incorporates a new feature called "greylisting" which is designed to significantly reduce spam.

1. user@domain.com sends you a message
2. Smartermail responds with '4.5.1, please try again later' (This is acceptable according to applicable SMTP standards)
3. The sending server gets that error and queues the mail according to it's retry schedule ... somehere between 15 and 60 minutes is average (an SMTP server is *required* to do this according to the SMTP standards, but spammers typically do not do this). Our servers are set for a minimum of 10 minutes before accepting and a maximum of 360 minutes (6 hours) before expiring
4. When the time passes and the sending server tries again, Smartermail recognizes the message from earlier and allows it to deliver.
5. Smartermail puts the address into a 'good sender' list that it keeps for a number of days (currently set to 180), so any message between now and then from that sender will NOT be delayed.

Because of greylisting, you may experience what appear to be delays in receiving mail. After the first mail, however, this should disappear. It is also possible that some mailiing lists, etc. may not appear at all if they do not retry (and, if they don't, they are not following the relevant IETF standards relating to SMTP).

You can disable greylisting by logging into the web mail interface (http://webmail.yourdomainname.com), going to Settings ... My Settings and checking the "Bypass Greylisting" checkbox under the Mailbox tab.

How do I access my webmail?

Tue, 01 Jul 2008 21:40:20 GMT

The Information in this article applies to:

Email Webmail

ANSWER:
1) In your web browser type the following in the Address bar: http://webmail.yourdomain.com
2) Your username will be your complete email address. For example: username@yourdomain.com
3) The password you provided in the control panel when you created the account

NOTE* New accounts can be created through the control panel.

How do I creating my own email SPAM filtering rules?

Tue, 01 Jul 2008 21:39:25 GMT

The Information in this article applies to:

SPAM Filtering

ANSWER:
In order to create your own filters. (we suggest that you keep the default settings as they work very well for the majority)

1. First login to your webmail account ie. http://webmail.yourdomain.com
2. At the top of your screen you will see 'Settings' dropdown menu. Click on the the menu and select My Spam Filtering.
3. Click Overide spam settings for this account and select how you want to handle spam for thos levels.

If you require more help with how to set up spam filtering rules, please click on the help icon in the top right corner of the screen for more information about these settings or contact Support.

General Integral Hosting Mail Server Information

Tue, 01 Jul 2008 21:38:00 GMT

The information in this article applies to:

Email
POP3
IMAP
SMTP

SUMMARY:
This document contains the general information for accessing the Integral Hosting mail server for sending and receiving email.

DETAILS:
Integral Hosting provides all customers with access to send and receive internet email using their domain name. To do this you will need to configure the email client on your computer to use the servers following the conventions detailed here.

Mail Server Hostname Convention
We will use the domain name "customerdomain.com" for the example domain name. You should replace "customerdomain.com" with the domain name you have setup with your hosting account. By creating these default DNS records it eliminates the need for our customers to memorize a specific hostname off of the integralhosting.com domain name.

Mail Servers (DotNetPanel)
POP3 Server Hostname: pop.customerdomain.com
SMTP Server Hostname: smtp.customerdomain.com
IMAP Server Hostname: imap.customerdomain.com

Mail Servers (HELM)
POP3 Server Hostname: mail.customerdomain.com
SMTP Server Hostname: mail.customerdomain.com
IMAP Server Hostname: mail.customerdomain.com

POP & Imap Login Name Convention
The login name for logging into your POP and IMAP accounts follow the convention of being the full email address, not just the user name. For example you create the POP account with the email address of " user@customerdomain.com" . The proper login name is "user@customerdomain.com" not "user" . You must use the full email address as the login name.

Mailbox Quota Size (DotNetPanel)
This set set via the control panel when you create new accounts.

Mailbox Quota Size (HELM)
All customer mailboxes are the same size by default, 20 MB.

Maximum Email Message Size
All messages incoming, and outgoing are limited to 15 MB, including the size of the attachment.
Note: Even though the server can send and receive email up to 15 MegaBytes in size, the size of an email you can receive is limited to available space in your mailbox.

SMTP Authentication (POP-Before-SMTP)
The Integral Hosting mail servers use a method commonly referred to as POP-Before-SMTP to authenticate access to send email through our SMTP server. This means that in order for a customer to send an email through the SMTP server they must first check their mail via POP/IMAP first. Most modern email clients do they by default, or offer special settings to follow this convention.
Note: Integral Hosting uses this to restrict non Integral Hosting customers from being able to send email, and abuse the smtp server. Without this spammers could access the SMTP server and spam from it.

MORE INFORMATION
Customers should access the mail servers using the hostname's detailed below, accessing them via the IP addresses they resolve to is highly unadvised. The hostname convention will not change, the IP addresses they point to however could change for many reasons. Using the hostnames removes the need to update your settings if the IP addresses were to ever change.

My ISP is blocking SMTP Port 25. Is there an alternative?

Mon, 30 Jun 2008 22:00:06 GMT

The Information in this article applies to:

SMTP Port 25

DETAILS:
My ISP is blocking SMTP Port 25. Is there an alternate?

ANSWER:
Now manys ISPs have started to block the use of port 25, ISP's that block SMTP Port 25 will be unable to send email messages via the Integral Hosting Mail Servers.

For a number of reasons, we also run SMTP on port 366. If you would like to overide your ISPs block, simply edit your email account server settings in your email client to use port 366 instead of 25 and you will be able to send email.

NOTES:
Integral Hosting does not run SMTP on port 366 just to circumvent your ISPs policy, it just happens to be an additional port we allow SMTP access through.